Delivery

Many of our items are made to order...just for you! This means they can take a little longer to prepare. This is stated in the product description including an estimated wait time. We aim to keep this as short as possible (usually up to 28 days), however during busy periods this can be slightly longer. Should this be the case, we will let you know immediately.

Once your piece(s) are ready...

  • All UK orders are sent using Royal Mail 1st Class Signed For Service. This should be with you within 3-5 working days (excluding bank holidays). Should you order after 3pm on a Friday, your order will be despatched on the following Monday.
  • Too excited to wait for your order? We can also send using Royal Mail Special Delivery (Mon-Thurs before 3pm).

Returns and Exchanges

  • In the unlikely event you are unhappy with your items, we offer a 14 day returns period. The items must be returned to us in the same way they arrived, safely and unworn in their original packaging.
  • Items returned after this timeframe or not in this condition will not be refunded.
  • For hygiene reasons, we are unable to accept returns on earrings.
  • Any bespoke, one-off pieces such as custom rings, are non-refundable.

Vintage Rings

  • All 9ct orders will be sent signed and tracked.

UK - Royal Mail £7.95

EU - DPD £15.00

US - DHL £20.00

  • Returns for Vintage pieces are the same as all other items on the website. In the unlikely event you are unhappy with your items, we offer a 14 day returns period. The items must be returned to us in the same way they arrived, safely and unworn in their original packaging. Items returned after this timeframe or not in this condition will not be refunded.
  • Please note that if you are returning due to the size being incorrect, we offer a resize service for £45. This takes around 2-4 weeks. As the Vintage rings have plain bands, you would also be able to take them to a local jewellers where they would also be able to resize them for you. Should you wish for Hyland Carter to provide this service, postage back to us is at your expense and we will cover the returns.